Help Frequently asked questions
Where can I buy tickets?
Tickets can be obtained from our ticket partner kölnticket.
How long does an event last?
Events in the adult programme generally last for 90 minutes, children’s events are 60 minutes long.
Is there a break?
No, there is no break during the events.
Is the ticket also valid for public transport?
No, your event ticket is not valid as a ticket for public transport.
Will the featured guest or guests autograph my book?
The featured guests autograph books at the end of virtually all events. This is announced for each guest at the respective event.
Can I take food and beverages into the hall?
Please observe the rules at each venue, as these differ for each location.
In what language is the event held?
If not otherwise stated in the programme or on the website, the events are held in German.
My event has been cancelled – what do I do?
Tickets purchased online will be refunded automatically. Tickets purchased at a ticket outlet must be returned to that outlet. The phil.cologne itself cannot refund ticket purchases; refunds must be obtained through the sales channel.
What accessible offerings are available?
When planning our festival, we pay special attention to eliminating barriers. Many of our venues are wheelchair-accessible and equipped with an audio induction loop. These are always indicated in our programme using pictographs. If you have any questions regarding accessibility, please don’t hesitate to contact us at firstname.lastname@example.org.
All visitors to phil.cologne events must either be vaccinated, tested for or recovered from COVID-19.
For your own protection and to ensure rapid traceability of possible COVID-19 (“corona”) virus infection chains, we as the event organiser are obligated to document your attendance at this event and ask you to confirm that you are symptom-free at the time of your visit to the event. As a result, it is necessary to submit your contact data when ordering your tickets.
Please check what measures are currently required regularly, and in particular shortly before your event.